✨ Why This Lesson Matters
DD Waiver services are built around helping the individual live as independently and safely as possible while staying included in the community. DSPs play a key role in delivering supports correctly and respectfully—based on what’s authorized in the person’s plan.

✨ The Person-Centered Service Plan (What Guides Everything)
Waiver services are delivered based on the individual’s person-centered plan/ISP. Services, training, and supports must match what is written and approved in that plan. 

✨ Common DD Waiver Service Types (Examples)
Depending on the waiver and the person’s approved plan, services may include:

In-Home Supports / Daily Living Supports
Supports designed to promote health, safety, independence, and daily living skills. 

Supported Employment (Individual or Group)
Ongoing supports to help individuals obtain and maintain employment, including skill-building and job supports. 

Individual & Family/Caregiver Training
Training and counseling services for the individual, family, or caregivers—when included in the person-centered plan. 

✨ Who’s Who: Providers and Roles
Support Coordinator/Case Manager: Helps coordinate services, planning, and choices. (Individuals also have choice options around support coordination.) 


Provider Agency / DSPs: Deliver the direct supports according to the approved service plan.


Individual & Family: The individual’s voice and choices should lead the plan whenever possible.

✨ DSP Best Practices When Delivering Waiver Services

  • Ask before helping with personal items, clothing, or bags—consent matters.

  • Watch for nonverbal cues (tension, pulling away, facial expressions) and pause if the person seems uncomfortable.

  • Use respectful, person-first language and focus on the person’s preferences.

  • Document objectively and follow your workplace reporting expectations.

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