✨ What Active Listening Looks Like

Active listening helps the person feel heard and respected. It includes:

• Giving full attention

• Not interrupting

• Reflecting back what you heard

• Validating feelings

• Asking calm, supportive questions

Examples:

• “I hear you saying no.”

• “It sounds like you’re frustrated.”

• “Thank you for telling me. What would help right now?”

 

✨ Validation vs Agreement
Validation means you recognize their feelings, even if you can’t give them everything they want.

Validation sounds like:

• “That makes sense.”

• “I can see why you feel that way.”

• “I hear you.”

 

✨ De-escalation Steps (In Order)

If someone is tense, upset, or refusing:

1. Stay calm and lower your voice

2. Give space and reduce demands

3. Offer choices

4. Ask what they need

5. Check for discomfort (pain, sensory issues, anxiety)

6. Allow time for the person to regain control

 

✨ What NOT to Do

Avoid:

• Arguing or lecturing

• Threats or ultimatums

• Talking over the person

• Touching without consent

• Taking items or adjusting clothing without permission

• Embarrassing the person in front of others