✨ Why This Section Matters

Communication is one of the most important parts of DSP work. The way you speak, listen, and respond can help an individual feel safe, respected, and in control of their choices. Good communication also prevents misunderstandings, reduces escalation, and supports independence.

✨ What You Will Learn

In this section, you will learn how to:

• Communicate respectfully and professionally

• Use clear verbal and nonverbal communication

• Practice active listening and de-escalation

• Support communication preferences (including AAC)

• Document and report communication-related concerns appropriately

✨ Key Reminder

Always communicate in a way that protects the individual’s dignity, rights, safety, and choice.